Terms and Conditions

Agreement to Terms

By accessing and using Chrono Elite Studio's website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

Purchase Terms

Ordering Process

• All orders are subject to acceptance and availability
• Prices are subject to change without notice
• Payment must be received in full before order processing
• We reserve the right to refuse service to anyone

Payment Terms

• All prices are in Swiss Francs (CHF)
• Payment methods accepted: Credit cards, bank transfer
• Full payment is required before order processing
• Custom orders may require a deposit

Return Policy

Standard Returns

• 14-day return period for standard products
• Items must be in original condition with all packaging
• Return shipping costs are the customer's responsibility
• Refunds will be processed within 14 business days

Custom Orders

• Custom-made watches are non-refundable
• Deposits for custom orders are non-refundable
• Modifications to custom orders may incur additional charges

Warranty Returns

• 2-year warranty on all watches
• Warranty covers manufacturing defects only
• Warranty does not cover normal wear and tear
• Warranty claims must be accompanied by proof of purchase

Shipping and Delivery

• International shipping available
• Shipping costs calculated at checkout
• Delivery times vary by location
• Tracking information provided for all shipments
• Insurance included for all shipments

Service Terms

• Service estimates are valid for 30 days
• Service completion times vary by complexity
• Parts replacement requires customer approval
• Warranty on repairs: 1 year

Legal Terms

• Swiss law governs these terms
• Jurisdiction: Geneva, Switzerland
• We reserve the right to modify these terms
• Severability clause applies

Contact Information

For any questions regarding these terms, please contact us at:

Email: info@chronoelitestu.com

Address: Rue de la Confédération 14, 1204 Geneva, Switzerland